Last Updated: 27 August 2026
At Zudix, we want our customers to have a smooth and satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which products purchased from Zudix may be returned, replaced, cancelled, or refunded.
1. Returns Eligibility
Due to the hygiene and personal-use nature of beauty, skincare, cosmetics, and personal-care products, we generally cannot accept returns once a product has been opened, used, tested, or had its original seal or packaging tampered with.
A return or replacement request may be considered if:
- You received a damaged or leaking product.
- You received the wrong product.
- The product received is different from the item ordered.
- The product was delivered with missing items or components.
- The product was already expired at the time of delivery.
- The package was materially damaged during transit and affected the product.
Where applicable, please contact Zudix within 7 days of delivery.
2. Non-Returnable Products
Returns will generally not be accepted for products that:
- Have been opened, used, altered, or partially consumed.
- Have damaged or removed seals, labels, or original packaging after delivery.
- Are being returned because of personal preference regarding fragrance, shade, texture, or similar subjective characteristics.
- Were damaged due to improper use or storage after delivery.
- Were purchased from an unauthorized third-party seller.
- Are returned after the applicable return period.
This does not limit any rights you may have under applicable consumer protection law.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, leaking, expired, or incorrect product, contact our customer support team as soon as possible.
Please provide your order number, photographs of the product, photographs of the outer packaging, and a brief description of the issue. We may request additional information or an unboxing video where reasonably necessary to verify the claim.
After verification, Zudix may offer a replacement, refund, or other appropriate resolution, depending on the circumstances and applicable law.
4. Refunds
Once an eligible refund is approved, it will normally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
For eligible Cash on Delivery orders, we may request appropriate bank or payment details to process the refund.
Original shipping charges may be non-refundable unless the return results from an error by Zudix, a damaged/defective product, or where otherwise required by law.
5. Cancellations
Orders may be cancelled before they have been processed or dispatched, subject to the status of the order.
Once an order has been shipped, cancellation may no longer be possible. Any available return or refund will then be handled according to this policy.
Zudix reserves the right to cancel an order in circumstances such as stock unavailability, payment verification issues, incorrect pricing, suspected fraudulent activity, or an undeliverable address. Where payment has already been collected for a cancelled order, an appropriate refund will be initiated.
6. Return Shipping
Where a return is approved because Zudix supplied an incorrect, damaged, or defective product, Zudix may arrange return pickup or provide appropriate return instructions.
Customers should not send products to us without first obtaining return authorization or instructions from Zudix customer support.
7. Products Purchased From Other Platforms
If you purchased a Zudix product through a marketplace, retailer, distributor, or other third-party seller, the return and refund process may be governed by that seller’s applicable policy.
Please contact the platform or seller through which you placed the order.
8. Promotional and Free Products
Complimentary gifts, promotional products, samples, and products marked as non-returnable may not be eligible for return or refund unless they are defective or applicable law provides otherwise.
If an order containing a promotional offer is partially returned, the value of the promotion may be adjusted when calculating the eligible refund.
9. Refund Abuse
Zudix may review and, where legally permitted, reject claims involving suspected fraud, misuse of the return process, altered products, false information, or repeated abusive return activity.
10. Consumer Rights
Nothing in this policy is intended to exclude or restrict any statutory rights or remedies available to customers under applicable consumer protection laws.
Where applicable law conflicts with any provision of this policy, the applicable legal requirement will prevail.
11. Contact Zudix
For return, replacement, cancellation, or refund assistance, contact:
Zudix Customer Support
Email: contact@zudix.shop
Website: zudiz.shop
Business Address: DE 06, Indraprastha Phase 1, Raipur Chhattisagarh 492013
When contacting us about an order, please include your name, order number, registered phone/email, and details of the issue.