Last Updated: 27 August 2026
At Zudix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, purchase our products, contact us, or otherwise interact with Zudix.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Zudix, we may collect information such as:
- Name
- Email address
- Mobile/telephone number
- Billing and shipping address
- Order and purchase information
- Account information
- Customer support communications
- Product reviews and feedback
- Payment transaction information
- IP address
- Browser and device information
- Website usage and interaction data
- Cookies and similar technology data
We aim to collect only information reasonably necessary for our business and services.
2. Payment Information
Payments may be processed through banks, payment gateways, UPI providers, card networks, wallets, or other payment service providers.
Zudix may receive transaction details such as payment status, transaction reference, payment method, or related information. Complete card or banking credentials may be handled directly by the relevant payment provider rather than stored by Zudix.
Customers should also review the privacy policies of the payment services they use.
3. How We Use Your Information
We may use personal information to:
- Process and fulfil orders.
- Arrange shipping and delivery.
- Process payments, refunds, cancellations, and replacements.
- Create and manage customer accounts.
- Provide customer support.
- Communicate order and delivery updates.
- Respond to enquiries and complaints.
- Detect and prevent fraud or misuse.
- Improve our products, website, and customer experience.
- Maintain business and transaction records.
- Send promotional communications where permitted and subject to applicable consent requirements.
- Personalize content and offers where appropriate.
- Analyse website performance and usage.
- Comply with legal and regulatory requirements.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, understand website usage, improve performance, and support advertising or marketing activities where permitted.
You may be able to control certain cookies through your browser settings or any cookie preference tools made available on our website.
Disabling certain cookies may affect some website functionality.
5. Marketing Communications
Where permitted by law, Zudix may send information about products, promotions, offers, launches, and other marketing communications.
Where required, we will obtain appropriate consent before sending such communications.
You can unsubscribe from promotional emails through the unsubscribe option provided in the message or contact us to update your preferences.
Transactional communications relating to orders, payments, security, or customer service may still be sent when necessary.
6. Sharing of Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business, including:
- Delivery and logistics providers
- Payment processors and financial institutions
- Website hosting and technology providers
- Customer support providers
- Analytics and marketing service providers
- Professional advisers
- Government, regulatory, judicial, or law-enforcement authorities where legally required
We do not sell personal information merely for monetary consideration.
Third-party providers may process information according to their own privacy obligations and applicable agreements.
7. Data Security
Zudix uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping account passwords, OTPs, and other authentication information confidential.
8. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Fulfil the purposes described in this Privacy Policy.
- Complete transactions and provide customer support.
- Maintain accounting and business records.
- Resolve disputes.
- Prevent fraud and abuse.
- Meet tax, regulatory, and other legal obligations.
Information that is no longer required may be deleted, anonymized, or otherwise handled according to applicable requirements.
9. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the ability to request:
- Access to certain personal information.
- Correction of inaccurate or incomplete information.
- Deletion or erasure where applicable.
- Withdrawal of consent where processing relies on consent.
- Information about how your personal data is being processed.
- Grievance redressal regarding the handling of your personal information.
Certain information may need to be retained where required by law or for legitimate business purposes permitted under applicable law.
10. Children’s Privacy
Zudix products and services are generally intended for customers capable of making purchases under applicable law.
We do not knowingly seek to collect children’s personal information contrary to applicable legal requirements.
Where parental or guardian consent is legally required, appropriate consent should be obtained before providing a child’s personal information.
11. Third-Party Websites
Our website may contain links to marketplaces, social media platforms, payment providers, delivery services, or other third-party websites.
Zudix does not control the privacy practices of these third parties. We encourage customers to review the applicable third party’s privacy policy before providing personal information.
12. Social Media
If you interact with Zudix through social media, the relevant platform may collect and process information according to its own privacy policies.
Information you voluntarily make public through social media may be visible to other users.
13. Business Transfers
If Zudix or the business operating Zudix undergoes a merger, acquisition, restructuring, sale, or transfer of assets, relevant personal information may be transferred as part of that transaction, subject to applicable law.
14. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our business, website, services, technology, or applicable requirements.
When we make changes, we may update the “Last Updated” date at the top of this page.
15. Governing Requirements
This Privacy Policy is intended to operate in accordance with applicable laws and regulations in India, including applicable data-protection and consumer-protection requirements.
If any provision conflicts with mandatory applicable law, the applicable legal requirement will prevail.
16. Contact & Grievance Information
For privacy questions, requests, complaints, or grievances, contact:
Zudix – Privacy/Customer Support
Email: contact@zudix.shop
Website: zudix.shop
Business Address: DE 06, Indraprastha Phase 1, Raipur, Chhattisagarh 492013
When contacting us regarding your personal information, we may need to verify your identity before completing certain requests.