Last Updated: 27 August 2026
Welcome to Zudix. These Terms and Conditions govern your access to and use of the Zudix website, services, and the purchase of Zudix products. By accessing our website or placing an order, you agree to these Terms and Conditions.
1. About Zudix
Zudix offers beauty, skincare, cosmetics, personal-care, and related consumer products. References to “Zudix,” “we,” “us,” or “our” in these Terms refer to the business operating the Zudix brand and website.
2. Eligibility
By using our website or purchasing our products, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are under the legal age required to enter into a contract, you should use our services only with the involvement and consent of a parent or legal guardian.
3. Account Information
Certain services may require you to create an account or provide personal information.
You are responsible for:
- Providing accurate and current information.
- Maintaining the confidentiality of your account credentials.
- Preventing unauthorized access to your account.
- Informing us if you become aware of unauthorized use of your account.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, sizes, shades, prices, and other information displayed on our website are accurate.
However, product packaging, colours, appearance, shades, or other details may vary slightly from images displayed due to photography, screen settings, packaging updates, manufacturing changes, or other reasonable factors.
Please read the product label, ingredients, directions, warnings, and other information provided with the product before use.
5. Orders
Placing an order does not necessarily mean that the order has been accepted.
We reserve the right, subject to applicable law, to refuse or cancel an order for reasons including:
- Product unavailability.
- Incorrect pricing or product information.
- Payment failure.
- Suspected fraudulent activity.
- Delivery restrictions.
- Incorrect or incomplete customer information.
- Technical or system errors.
If we cancel an order after receiving payment, the applicable amount will be refunded according to our refund procedures.
6. Pricing and Payments
Product prices will be displayed on our website or applicable sales channel.
Prices may change without prior notice. Changes will not ordinarily affect orders already accepted, except where correction is permitted or required by applicable law.
Customers must provide valid payment information when placing an order. Available payment methods may include cards, UPI, net banking, wallets, Cash on Delivery, or other methods displayed during checkout.
Applicable taxes, delivery fees, and other charges will be displayed where required.
7. Shipping and Delivery
We aim to process and deliver orders within the estimated timelines provided during checkout or in our shipping information.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, natural events, strikes, regulatory restrictions, or incorrect delivery information.
Customers are responsible for providing an accurate and complete delivery address and contact details.
8. Returns, Replacements and Refunds
Returns, replacements, cancellations, and refunds are governed by the Zudix Refund and Returns Policy.
Due to hygiene and safety considerations, opened or used cosmetics, skincare, beauty, and personal-care products may not be returnable except where defective, incorrect, damaged, or otherwise required by applicable law.
9. Product Use and Safety
Zudix products should be used only according to the instructions provided on their packaging or accompanying materials.
Customers should review ingredients before using a product, particularly where they know they are sensitive or allergic to particular ingredients.
Where appropriate, customers may perform a patch test before using a new cosmetic or skincare product.
Discontinue use and seek appropriate professional advice if you experience a serious or unexpected reaction.
Nothing on our website should be interpreted as medical advice, diagnosis, or treatment.
10. Intellectual Property
Unless otherwise stated, the Zudix name, logos, product designs, packaging artwork, website content, graphics, photographs, videos, text, trademarks, and other brand materials are owned by or licensed to Zudix.
You may not copy, reproduce, modify, distribute, commercially exploit, or use our intellectual property without appropriate authorization, except where permitted by law.
11. Website Use
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to our systems.
- Introduce malware, viruses, or harmful code.
- Interfere with the security or operation of the website.
- Scrape or systematically extract website content without authorization.
- Impersonate another person or provide deliberately false information.
- Use Zudix intellectual property without authorization.
We may restrict access where necessary to protect our customers, systems, business, or legal rights.
12. Reviews and User Content
If you submit reviews, photographs, comments, feedback, or other content, you are responsible for ensuring that your content is lawful and does not violate the rights of others.
You must not submit content that is fraudulent, defamatory, abusive, misleading, obscene, infringing, or otherwise unlawful.
Where permitted by applicable law and the submission process, you grant Zudix permission to use content voluntarily submitted for publication in connection with our services and marketing.
13. Third-Party Services
Our website may contain links to payment providers, delivery partners, marketplaces, social networks, or other third-party services.
Third-party websites and services operate under their own terms and privacy practices. Zudix is not responsible for third-party services except to the extent responsibility cannot legally be excluded.
14. Promotions and Discount Codes
Promotions, coupons, discount codes, free gifts, and special offers may have additional eligibility requirements, validity periods, minimum order values, and other conditions.
Unless otherwise specified, promotional offers cannot be combined.
We may withdraw or modify promotional offers subject to applicable law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Zudix will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may legally be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable statutory consumer rights.
16. Privacy
Personal information collected through our website and services will be handled according to our Privacy Policy and applicable data-protection requirements.
Customers should review the Privacy Policy to understand how their information is collected, used, stored, and shared.
17. Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes to our business, products, services, technology, or legal requirements.
The updated version will be published with a revised “Last Updated” date. Continued use of our services after an update constitutes acceptance to the extent permitted by applicable law.
18. Governing Law and Jurisdiction
These Terms and Conditions will be governed by the laws of India, subject to applicable consumer protection and other mandatory laws.
Any disputes will be subject to the jurisdiction of the competent courts applicable to the business operating Zudix, unless applicable law provides otherwise.
19. Contact Us
For questions regarding these Terms and Conditions, contact:
Zudix Customer Support
Email: contact@zudix.shop
Website: zudix.shop
Registered/Business Address: DE 06, Indraprastha Phase 1, Raipur Chhattisagarh 492013